Privacy Policy

Introduction

Welcome to https://couples-counseling-online.couplesresilience.com (hereafter referred to as “we,” “us,” or “the Company”). We are dedicated to delivering exceptional online counseling services while upholding the highest standards of privacy and data protection. This Privacy Policy outlines our practices regarding the collection, handling, and security of personal information in adherence to various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union
General Data Protection Law (LGPD) of Brazil
California Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado Privacy Act (CPA), Colorado, USA
Utah Consumer Sales and Privacy Act (UCPA), Utah, USA
Connecticut Comprehensive Data Protection Act (CTDPA), Connecticut, USA
Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
Protection of Personal Information Act (POPIA), South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to, our website (https://couples-counseling-online.couplesresilience.com), mobile applications, online services, and any other digital platforms owned or operated by us. Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. Each of these external entities has its own privacy policies governing your data.

Processing Activities

This policy outlines our practices when:

You use our applications and services as an authorized user.
You visit our websites linked to this Privacy Policy.
You engage with us through communications such as newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal information (hereafter “Personal Data”) to enhance and personalize your experience with our services:

Account Information: Details required to create and manage your user account, including usernames, passwords, and contact preferences.
Payment Information: Transaction details for any purchases or subscriptions made through our platform, such as credit/debit card numbers, billing addresses, and payment history.
Financial Information: Data related to your financial status or transactions that may impact your counseling experience, e.g., income levels or specific financial concerns.
Purchase Information: Records of products or services accessed or purchased through our platform, including order history and preferences.
Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalization purposes, such as IP addresses, device types, and advertising IDs.
Location Data: Information about your geographical location to provide location-based services and content (with your consent).
Feedback: Reviews, comments, or survey responses you share with us to improve our services.
Social Media Information: Data from social media platforms when you interact with us through these channels, including any publicly available information and preferences.
Product Information: Details about products or services that interest you, which we may collect for personalized recommendations.

We gather this data through direct user input, interactions with our systems, and automated technologies, such as cookies and tracking pixels. Additionally, third parties may share Personal Data with us, but they are bound by their respective privacy policies.

Cookies

We use cookies to enhance your experience on our platform and for analytics purposes:

Strictly Necessary Cookies: Essential for navigating our website and using its core features.
Preference Cookies: Remember user preferences, language settings, and display options.
Analytics Cookies: Track website usage and performance, helping us understand how users interact with our site.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Your Rights

Depending on your location, you have certain rights regarding your Personal Data:

Access: The right to request access to and receive a copy of the personal information we hold about you.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
Restriction: The right to restrict the processing of your personal data, in certain situations.
Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific or direct marketing purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified on our website, and revised policy versions will be posted here.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or if you have questions regarding this Policy, please contact us:

Email: [email protected]
Postal Mail: Data Protection Team, Couples Counseling Online, [Address], [City, State, ZIP Code]